G·Hotel, Nanjing

Acceptable but not outstanding, especially from a service standpoint. Staff were mostly standoffish and very unwilling to discuss anything outside of the script. For example, I asked if it were possible to have a late check out (I wanted to check out at 3, the standard time is 2); the front desk told me that all check out time is 2pm and cannot be changed. Absolutely no attempt to check if the room was immediately required or if anything can be done, for a single hour difference…. Like I said, acceptable but not outstanding. We to the the bar on my first evening and was told I have to sit at the bar as I was on my own (white, male). The following two customers were also on their own, but female and Chinese, and they could sit wherever they wanted. Not quite sure why the difference in treatment.

This hotel serve very good service for traveller although check in was a bit late due to lot of people but all goes smoothly and have one mall in the same building , good view and great room

It is a very nice hotel, convenient location and gorgeous design.

We stayed at this hotel the day before we registered our marriage. Room upgrade、Wedding Cake、Special bedmaking… We received many pleasant surprises. Thank you!

Hotel was really clean, and the room was big. The service when checking in wasn’t the greatest. Not 5 star quality for sure…

One of the most memorable hotels we have ever stayed at. We have traveled the world and stayed at places such as four seasons, Ritz, and mandarine oriental. Still, this hotel stood out with its unique charm. The facility was beautiful, and the attention to detail was obvious. The room was equipped with lots of high-tech features. Everything was top-notch. Service was fabulous as well, with the staff being really attentive and courteous. We also got the best dinner recommendation from the concierge. We would love to come back if we visit Nanjing in the future.